Refund and Return Policy
Our goal is to have our customers and recipients "Feel Special" when working with us.
All items we sell come with a 100% satisfaction guarantee. If for any reason a customer is not satisfied, we will replace the item or offer another product of equal value.
A general rule is that flowers will last a week to 10 days depending upon the flower varieties and plants will last a minimum of two weeks. If cared for properly, some plant varieties can last for years.
Refunds for products purchased in our showroom will be honored by bringing in the product. If a refund is requested on a product that was delivered, the delivery service may require that the product be picked up.
If the product is shipped via Fedex or USPS, we can only refund shipping charges if the delivery arrives later than the guaranteed arrival date/time or the product is damaged. Please note- USPS and Fedex Ground does not guarantee specific arrival dates. Therefore we cannot refund shipping charges on those services if the package arrives early or late.
In all scenarios, we will work with you to ensure a fair resolution.
For answers to other common questions, please refer to our frequently asked questions page.