Help
How will my flowers arrive?
All fresh flower orders are hand delivered, not shipped in a box. This means they will actually arrive professionally designed and already looking like the picture. Our local delivery services do an excellent job of getting each and every gift delivered in a timely manner.
My order is going to Guam, when will it get there?
With the time difference, it is basically already tomorrow there. If you select today's date, they will deliver as soon as possible. Some areas of Guam are distant for our delivery service so an additional delivery fee may be required. If this is the case, we will contact you first before proceeding.
What Time will my gift be delivered?
There are several delivery trips that go out throughout the day. Depending upon when the order comes in and the product request, we will send it out on the earliest possible delivery trip on your requested delivery date.
Do you deliver on Sundays?
Yes! We are open and delivering 7 days a week, 365 a year. On orders being sent outside of our delivery area, we will do our best to get your item delivered on Sunday. Some smaller towns however, may not have a delivery service available to deliver. We will make every effort to get your gift delivered on the requested date. If for any reason we cannot, we will notify you.
What happens if no one is home?
Our professional drivers may choose to leave the gift with a neighbor to ensure delivery that day. Some deliveries may be left at the door or on the porch if it is safe(weather permitting). In all cases, the goal is to ensure that the recipient gets their gift in a timely manner. The last resort is to tag the recipient's door and bring the package back to the shop. When the recipient calls, we will redeliver the fresh package.
Is it more expensive to have something delivered outside of your delivery area?
No. We charge a flat rate of $11.99 delivery on all orders placed within the continental United States. We have no hidden or extra fees. All orders are the price of the product, the delivery charge and tax. If your order is going to an international address or to Puerto Rico, Hawaii, Alaska, Guam or the Virgin Islands, the delivery service may require additional funds to match the picture or to deliver to a distant area. In all cases, we will contact you first.
What about gift baskets that are shipped directly?
If your order was charged a delivery charge of $15.99 or $34.95, it is being shipped directly to the recipient. We use Fedex to ship within the US and USPS for all orders going outside of the country and to APO addresses. Tracking numbers are emailed to you. If shipping via USPS, they do not guarantee their delivery dates. Your order is shipped in a timely manner so it will arrive as close as possible if not on the requested delivery date.
Will the product look exactly like the picture?
Many of the products on our site are our own unique designs. This means they may not be available for delivery to all areas. We make all orders as close as possible to the picture. If a certain flower variety or container is out of stock, we will substitute with something similar. All orders are always filled to value and made as close as possible to the requested item. If there is any problem, we will contact you.
What if I want something that isn't pictured?
We love to make unique gifts for our customers. If you have a specific product in mind and can’t find it online, just give us a call at 1-800-34-KREMP or contact us. Often we will order fancy and special flowers, plants, balloons, vases, etc. to meet the needs and requests of our customers. We’ve done everything from centerpieces made out of fruit to personalized bottled water for weddings. Please call upon us with any requests!
All fresh flower orders are hand delivered, not shipped in a box. This means they will actually arrive professionally designed and already looking like the picture. Our local delivery services do an excellent job of getting each and every gift delivered in a timely manner.
My order is going to Guam, when will it get there?
With the time difference, it is basically already tomorrow there. If you select today's date, they will deliver as soon as possible. Some areas of Guam are distant for our delivery service so an additional delivery fee may be required. If this is the case, we will contact you first before proceeding.
What Time will my gift be delivered?
There are several delivery trips that go out throughout the day. Depending upon when the order comes in and the product request, we will send it out on the earliest possible delivery trip on your requested delivery date.
Do you deliver on Sundays?
Yes! We are open and delivering 7 days a week, 365 a year. On orders being sent outside of our delivery area, we will do our best to get your item delivered on Sunday. Some smaller towns however, may not have a delivery service available to deliver. We will make every effort to get your gift delivered on the requested date. If for any reason we cannot, we will notify you.
What happens if no one is home?
Our professional drivers may choose to leave the gift with a neighbor to ensure delivery that day. Some deliveries may be left at the door or on the porch if it is safe(weather permitting). In all cases, the goal is to ensure that the recipient gets their gift in a timely manner. The last resort is to tag the recipient's door and bring the package back to the shop. When the recipient calls, we will redeliver the fresh package.
Is it more expensive to have something delivered outside of your delivery area?
No. We charge a flat rate of $11.99 delivery on all orders placed within the continental United States. We have no hidden or extra fees. All orders are the price of the product, the delivery charge and tax. If your order is going to an international address or to Puerto Rico, Hawaii, Alaska, Guam or the Virgin Islands, the delivery service may require additional funds to match the picture or to deliver to a distant area. In all cases, we will contact you first.
What about gift baskets that are shipped directly?
If your order was charged a delivery charge of $15.99 or $34.95, it is being shipped directly to the recipient. We use Fedex to ship within the US and USPS for all orders going outside of the country and to APO addresses. Tracking numbers are emailed to you. If shipping via USPS, they do not guarantee their delivery dates. Your order is shipped in a timely manner so it will arrive as close as possible if not on the requested delivery date.
Will the product look exactly like the picture?
Many of the products on our site are our own unique designs. This means they may not be available for delivery to all areas. We make all orders as close as possible to the picture. If a certain flower variety or container is out of stock, we will substitute with something similar. All orders are always filled to value and made as close as possible to the requested item. If there is any problem, we will contact you.
What if I want something that isn't pictured?
We love to make unique gifts for our customers. If you have a specific product in mind and can’t find it online, just give us a call at 1-800-34-KREMP or contact us. Often we will order fancy and special flowers, plants, balloons, vases, etc. to meet the needs and requests of our customers. We’ve done everything from centerpieces made out of fruit to personalized bottled water for weddings. Please call upon us with any requests!